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Frequently Asked Questions

​See some of the most frequently asked questions about the Directo UDEM service.

1. What should I do if I have lost my Directo UDEM card?

If you have lost your card, you will need to pay $150.00 in the Directo UDEM office to get your replacement card. 

2. Can I cancel my subscription to the Directo UDEM service?

The service may only be cancelled before the first week of September. You will receive a proportional refund for the unused fare within 15 days.

See map of campus UDEM (PDF document).

3. Can my service be suspended?

Yes, Directo UDEM may cancel your service if you do not carry your user card, for misbehaving, or if you share your card with somebody else or use false documents.

4. May I buy tickets for occasional trips?

Yes, Directo UDEM can sell you a ticket book for $374.00, which includes 5 one-way trips to be used on special occasions. 

Check Directo UDEM service use policies.​​​​​​​​​​​​​​